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Stakeholder engagement

At TMR, we engage with stakeholders to identify and analyse problems before designing a project or service. These resources will help you to manage this process whilst also managing the expectations of your identified stakeholder group.

For further information on this capability please contact employeedevelopment@tmr.qld.gov.au

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Identifying Stakeholders

When identifying stakeholders:

  • identify relevant parties to involve in consultation
  • consider including team members, other teams, colleagues, customers and stakeholders.
Provider Resource Location Type Time Skill level
LinkedIn Learning Managing project stakeholders

This course explores stakeholder engagement as a part of project management. The first section of the course works through how to define who your stakeholders are and why they are intergral to your success.

Online Course 23 mins Beginner
Mind tools Stakeholder analysis

Learn about Stakeholder Analysis, a critical first step in stakeholder management that successful people use to win support from others.

Online Resource 15 mins General
PlaybookUX What is a Stakeholder Map?

Quick video that provides you with the understanding for identifying stakeholders by using a stakeholder map with a handy template to get you started.

Online Resource 3 mins Beginner
PlaybookUX Recruiting People for User Experience Research

Quick video to talk you through best practice for considerations for selecting the right recruits for your project.

Online Resource 10 mins Intermediate
International association for public participation Engagement Essentials

This module is the compulsory first-day of training in the IAP2 Australiasia Certificate of Engagement. This course introduces the key concepts and process in IAP2 Australiasia's Engagement model. It is the perfect starting point for anyone involved in community and stakeholder engagement, at any level or function.

Online Course 1 day Beginner
PDO Connect The HiVE

Online consultation hub.

Online Tool n/a Intermediate

Using consultation techniques

When consulting with stakeholders:

  • use a range of consultation techniques
  • successfully match the consultation technique used to the circumstances.
Provider Resource Location Type Time Skill level
LinkedIn Learning Pivoting to virtual events

This course looks at how to maintain engagement when moving into an online environment.

Online Course 50 min Beginner
InsideTMR Community Engagement Toolbox

This guide contains a list of the different tools that you can use to engage with the community and also offers support in how you can select which tool to use.

Online Resource 30 mins General
Queensland Government Get involved toolkit (Consult with the public online)

The Get involved online consultation toolkit is available for Queensland Government agencies to use when engaging with the public. You can use this to build public or private consultation dashboards and to build and see the results of online surveys.

Online Tool n/a Beginner
Cranfield University Stakeholder Engagement: A Road Map to Meaningful Engagement

This guide is designed to provide you with tips for successful stakeholder engagement.

Online Tool n/a Intermediate
PDO Connect PDO Stakeholder Engagement Guide (June 2021)

Process used to engage relevant stakeholders for a purpose to achieve accepted outcomes. It provides PDO Stakeholder Engagement practitioners with an agreed approach with regard to changing community expectations, environmental factors and best practice in the area of engagement.

Online Resource n/a General

Interacting with stakeholders

When interacting with stakeholders:

  • take the time to understand the values, issues, needs and interests of stakeholders and customers.
  • show respect for the individuals you are interacting with
  • build trust and rapport quickly
  • ensure stakeholders are kept informed of issues and progress.
Provider Resource Location Type Time Skill level
LinkedIn Learning Persuading others

This course will help you to establish credibility when you meet new people, allow you to communicate with authority and make it easier for people who know you to say ""yes"" to you.

Online Course 33 Minutes Beginner
Project-Management.info Stakeholder engagement assessment matrix: Uses and example

The Stakeholder Engagement Assessment Matix is a simple yet powerful project management technique to monitor engagement levels of stakeholders. This article explains the matrix and how it can be used in stakeholder engagement.

Online Resource N/A Intermediate
LinkedIn Learning Managing project stakeholders

This course explores stakeholder engagement as a part of project management. The first section of the course works through how to define who your stakeholders are and why they are intergral to your success.

Online Course 23 mins Beginner
LinkedIn Learning Communicating with Empathy

In this course, Sharon Steed explains the principles of empathetic communication and shares specific strategies to help improve your approach to difficult conversations.

Online Course 37 mins Beginner
Mind tools Planning your Stakeholder Communications

Read about how to communicate effectively with stakeholders and find some key tools you can use to prepare a successful stakeholder management plan.

Online Resource 15 mins Intermediate
Future Learn Business Fundamentals: Effective networking

Discover how improving your business networking can enhance your professional relationships and open up opportunities.

Online Course 3 hrs p/w over 4 weeks Advanced
Coursera Strategies for Effective Engagement

This course explores a variety of tools used to engage stakeholders as well as techniques for managing stakeholders in a way that builds trust, rapport and secures buy in. Week 1 explores different strategies for effective engagement.

Online Course 3 hours Intermediate
PDO Connect The HiVE

Online consultation hub.

Online Tool n/a Intermediate
PDO Connect PDO Rules of engagement with elected representatives (September 2018)

Rules of engagement with elected representatives

Online Resource n/a Beginner
PDO Connect PDO - Effective Stakeholder Engagement in a COVID-19 Environment standing working examples (April 2020)

Effective Stakeholder Engagement examples in a COVID-19 situation

Online Resource n/a Beginner
PDO Connect PDO - Effective Stakeholder Engagement in a COVID-19 Environment - Framework (April 2020)

Effective Stakeholder Engagement in a COVID-19 situation - Framework

Online Resource n/a Beginner
PDO Connect Accessbility

Accessibility resources

Online Resource n/a Beginner

Determining engagement scope

At the beginning of the engagement:

  • negotiate what can be achieved as part of the project
  • identify and do not commit to what cannot be delivered.
Provider Resource Location Type Time Skill level
LinkedIn Learning Negotiating: a Toolkit for Advancing your Interests

This course (taught by some of the world's top negotiators) works through how different negotiation approaches - particularly focussing on how you can use empathy to achieve the best outcome for everyone involved.

Online Course 23mins Intermediate
Coursera Strategies for Effective Engagement

This course explores a variety of tools used to engage stakeholders as well as techniques for managing stakeholders in a way that builds trust, rapport and secures buy in. Week 2 of this course focuses on System Mapping and Analysis.

Online Course 2 hours Intermediate
International Association for public participation Engagement Methods

This module is part of the training in the IAP2 Australiasia Certificate of Engagement and helps you develop the skills to communicate and respond to stakeholders more effectively.

Online Course 2 days Advanced
PDO Connect Community Engagement Governance Checklist (Sept 2019)

Community engagement governance checklist

Online Resource n/a Beginner
PDO Connect Online engagement - PDO branch guidelines

Online engagement - PDO branch guidelines

Online Resource n/a Beginner

Creating actionable outcomes

During the engagement:

  • involve stakeholders in setting realistic goals
  • clearly communicate identified key deliverables to gain their agreement
  • identify how deliverables respond to the input provided by stakeholders.
Provider Resource Location Type Time Skill level
Frontiers in Psychology Strategies for Effective Engagement

This course explores a variety of tools used to engage stakeholders as well as techniques for managing stakeholders in a way that builds trust, rapport and secures buy in. Week 3 of this course focuses on System mapping and strategies for effective engagement.

Online Course 4 hours Intermediate
International Association for public participation Engagement evaluation

This module is part of the training in the IAP2 Australiasia Certificate of Engagement and helps you develop the knowledge to more effectively implement and engagement evalutation framework.

Online Course 1 day Advanced

Closing out the engagement

Following the engagement:

  • communicate the outcomes of the engagement
  • reflect on and share the lessons you learned during the consultation.
Provider Resource Location Type Time Skill level
Coursera Strategies for Effective Engagement

This course explores a variety of tools used to engage stakeholders as well as techniques for managing stakeholders in a way that builds trust, rapport and secures buy in. Week 3 of this course focuses on System mapping and strategies for effective engagement.

Online Course 9 hours self-paced Intermediate
QUTeX Enterprise Leadership: Managing Stakeholder Relationships

This course delivered by QUT is designed to foster productive stakeholder relationships which mitigate risks, align business goals and achieve mutually beneficial results.

Face-to-face Course 2 days Advanced
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