DigiCAT is a self-assessment tool to help you understand your current level of digital capability, giving you insight into your strengths and areas for development.

TMR's Digital Strategic Plan 2021-2025 outlines five priorities to guide the department's digital efforts, investments and decisions over the next four years.

Explore the data and business analytic strategy to see how TMR will approach data-driven transformation.

The Transport Data Exchange is TMR's strategic approach to transforming data into insights and developing into a data-driven business.

This flowchart is a great first step in deciding which of the digital capability approaches might be suitable for your situation.

The Digital Mindset Coach is a self-directed, online course which introduces learners the concept of a Digital Mindset and why it is important.

The Digital Advocate Network (DAN) is a volunteer group formed to champion digital thinking and new ways of working such as design thinking, agile and iterative delivery across TMR.

The Digital Capability Uplift Support is a place, in Microsoft Teams, where employees with an interest in strengthening their knowledge and skills in digital capabilities and new ways of working (including Agile), can come together to share their experiences, ask questions and take up opportunities to practise their skills with real-life TMR challenges.

The agreement simplifies the process for Queensland Government business areas and teams to engage suitably qualified suppliers to provide digital capability uplift services, such as training and coaching.

Discover how TMR staff are embracing Digital Thinking capabilities such as Design Thinking. These case studies showcase TMR teams that are building the capabilities needed to work digitally and outline how they have applied Digital Thinking to enhance business and customer outcomes.

Digital foundations is building the ability to navigate our digital world using reading, writing, technical skills, and critical thinking. It’s using technology—like a smartphone, PC, e-reader, and more—to find, evaluate, and communicate information.

Technology is supercharging how we collaborate and work together, but successful digital collaboration involves more than just the tools we use. It's a whole new way of working together.

This course will introduce you to data in a way that's easy to understand for those of us that aren't data scientists!

Whether you're communicating research reports, policy proposals or press releases, this masterclass can help you engage your target audience and communicate change in a way that inspires and empowers your audience.

A collection of resources and information to help you learn more about and practice new ways of working including Design Thinking.

Step by step guide for running a Design Thinking session, including presentation slides, templates and notes

Learn more about each of the five phases/steps of Design Thinking

In this course, frog's director of strategy, Geoffrey Schwartz, introduces you to customer experience and why it's important in today's hypercompetitive world. At the end of the course, you'll have the foundational tools needed to take a holistic view of an organization's customer experience and identify opportunities that can deepen relationships and drive loyalty.

Design thinking is all about collaboration.Throughout the course, the author will suggest opportunities for you to share what you're learning. You'll be able to participate in course-related discussions through your web browser at https://linkedin.com/groups/7022790 or via the LinkedIn Groups app, which is available for most smartphones. This is a great way to expand your learning and get additional insights from other members taking the course.

In this course, Chris Nodder explains where design thinking fits into product development and what it can help you achieve. He describes each step in the process, from identifying the problem you want to solve and brainstorming solutions, to prototyping, development, and release. Learn about the pros and cons of this approach and how to overcome challenges such as organization inertia and silos. Done right, design thinking can start your organization moving toward broader user-centered design techniques such as information architecture, content testing, usability testing, and marketing research.

Design thinking is a tool that leading organizations use to put their customer first. In this course, leaders from companies like Procter Gamble, Spanx, and Netflix explain how to apply a design thinker’s methods to customer experience and product development.

Have you found yourself asking, “What is design?” Sometimes the best way to understand design is to just dive in and experience it! They’ve pulled together this collection to help you get started on your design journey. Scroll down to see their NEW introductory online workshop, a library of FAQs about how design works, and some goto tools.

Master human-centred design with IDEO.org to solve real world challenges.

This article explore the questions: what is design thinking and why should you care?

In this article we look at what happens when design principles are applied to strategy and innovation, the success rate for innovation dramatically improves.

This article looks at embracing design thinking and putting customers first.

This article from Wired explores just why human-centred design matters.

This article asks why you need design thinking and how to put it into practice.

The Design Gym top 20 design thinking reads.

This blog article explores the different approaches to design thinking and human-centred design.

This article looks at easy ways to incorporate design thinking onto your next project.

This course will introduce you to the core skills and mindsets of Design Thinking. Through activities and case studies, learn how Design Thinking works and apply these tools and ways of working to a real-world challenge.

This Kickstarter session showcases Frankly AI, with our guests from Beca. They discuss how we can be leveraging AI to revolutionise the ways we can interact with our target communities, build trust while achieving heightened levels of inclusiveness.

A practical case describing NRI’s design thinking processes as applied to WA’s Western Power’s challenge to have remote and rural customers self-read their power metres.

A collection of resources and information to help you learn more about and practice new ways of working including Customer Journey Mapping.

Resources and tools to support running a Customer Journey Mapping session, including templates.

If you strive for a customer-centric culture, you have to understand the customer's journey—every step of the way. Customer journey mapping is a powerful way to find pain points and opportunities in your customer experience.

This blog article introduces you to the journey map and how they work.

This article looks at the differences between journey maps and service blueprints and when to use them.

In this article we explore how journey mapping works as part of the design thinking mindset.

This PDF template is a great tool to get you started journey mapping.

This PowerPoint template is a great tool to get you started journey mapping.

This article provides you with some great examples of Journey Mapping to get you started.

A collection of resources and information to help you learn more about and practice new ways of working including Lean.

Step by step guide for running a Lean session, including presentation slides, templates and notes.

There are many different Lean tools and techniques available and we encourage you to explore further to see if they are suitable for you.

Learn about lean: an operations management approach that means creating more value for customers with fewer resources.

This article explores the power of the post-it note… A simple approach to process mapping.

This article looks at the prioritisation matrix as a collaborative way to compare alternative actions visually.

This article provides a list of tools that can be used for gap analysis.

A list of brainstorming techniques to generate ideas for every situation

A collection of resources and information to help you learn more about and practice new ways of working including Agile.

A digital minute that provides an overview of what organisational agility is.

An overview of the different types of agile methods that can be used.

Join Doug Rose as he steps through the fundamental concepts you need to know to start thinking like an agile team. Doug goes over the values and principles covered in the agile manifesto, as well as how to enhance communication with user stories and cross-functional teams.

Enterprise agile requires a different organizational mindset along with new roles and practices. There are many different enterprise agile frameworks that will help you with this transformation, but switching to these frameworks isn't your biggest challenge.

Today's public service is being asked to do more with less in a rapidly changing, uncertain and complex environment. One way of continuing to meet expectations is to embrace a more agile way of working than traditionally practiced.

A collection of resources and information to help you learn more about and practice new ways of working including Visual Thinking.

A basic overview training on Visual Thinking.

The website of Bikablo provides all the information you need to know and learn about Bikablo.

Instructor Nevada Lane introduces the building blocks of visual thinking, shares how to combine those blocks to create a compelling record of a conversation, and offers visual templates to get you started.

A collection of resources and information to help you learn more about and practice new ways of working including Working Out Loud.

Yammer group to connect and discuss Working Out Loud.

A digital minute that provides an overview of what Working Out Loud is.

A collection of resources and information to help you learn more about and practice new ways of working including Working Out Loud.

A collection of resources and information to help you learn more about and practice new ways of working including Digital Leadership.

In this course, frog's director of strategy, Geoffrey Schwartz, introduces you to customer experience and why it's important in today's hypercompetitive world. At the end of the course, you'll have the foundational tools needed to take a holistic view of an organization's customer experience and identify opportunities that can deepen relationships and drive loyalty.

This course is designed to give you the insight and skills to build collaborative relationships within your team and throughout the organization. Instructor Carol Kinsey Goman explains why collaboration is so important, introduces key elements and skills for collaborative leadership, and delivers practical strategies for collaboration, from designing more effective in-person meetings, to working with remote teams and collaborating across cultures.

In this course, Professor Alexander Lyon covers styles of authority, from autocratic to laissez-faire; approaches to action and communication; and models of responsibility, including servant leadership.

Jan Rutherford introduces important tools for keeping you and your team focused, inspired, and effective during times of change or crisis. Learn how to build self-awareness, achieve clarity and focus, keep innovating despite volatility, and develop a committed team that is resilient in the face of change.

Instructor Scott Mautz covers what it takes to lead brilliantly during uncertain times. Scott shares what to focus on to produce the biggest impact, as well as how to establish a sense of control while doing so.

In this course you can discover the skills, tools, and systems needed to succeed in an ever-changing landscape. Instructor Jerry Pico has led dozens of companies through cultural transformations big and small.

LinkedIn Influencer Charlene Li is an expert on technology and leadership who helps executives translate their skills to digital platforms. In this course, she explains the three steps for extending leadership into the digital space: listening, sharing, and engaging.

Instructor Nevada Lane introduces the building blocks of visual thinking, shares how to combine those blocks to create a compelling record of a conversation, and offers visual templates to get you started.

Gary Bolles outlines what it means to become an adaptive organization, including decisions made about who to hire, what the company values as important, how to align processes, how to think about risk, and what behavior senior leaders need to model for the rest of the organization.

This course will introduce you to digital leadership and help you recognise the challenges and opportunities of leading in the digital age.

What does the AI revolution mean for the future of work and the Public Sector?

• How has the role of a leader changed, how is it developing, and what does it need to become?
• How can we position ourselves to surf the incoming waves of change?

Identifying valuable data, information and digital content.

Analysing, evaluating and using data, information and digital content.

Analysing, evaluating and using data, information and digital content.

Managing data, information and digital content.

Managing data, information and digital content.

Managing data, information and digital content.

The purpose of this guild is to assist with TMR's capability uplift around data visualisation.

Analysing, evaluating and using data, information and digital content

This course shows you how to understand your data and your audience, craft the story you need to tell, and determine the best visual ,model and details to use for that story.

Analysing, evaluating and using data, information and digital content

This course challenges you to go beyond the data, beyond the software, and start thinking more clearly and strategically about the foundations of great communication design.

Community

​Power BI is a business analytics service by Microsoft. It provides interactive visualizations and business intelligence capabilities with an interface simple enough for end users to create their own reports and dashboards. Power BI gives nontechnical business users tools for aggregating, analyzing, visualizing and sharing data.​​

​Watch the latest product news and updates, demos, and webinars as well as the latest training videos for Power BI.

​Guided learning for Power BI

Community

Tableau is a business intelligence (BI) and analytics platform that provides interactive visualizations and business intelligence capabilities with an interface simple enough for end users to create their own reports and dashboards. Power BI gives nontechnical business users tools for aggregating, analyzing, visualizing and sharing data.

Tableau helps people see and understand data. Our analytics platform fuels exploration, allowing you to quickly answer questions with data and share insights across your organization.

Unlimited 90-day access to Tableau’s live, virtual instructor-led training from the date of purchase, classes included: Desktop I: Fundamentals, Desktop II: Intermediate, Desktop III: Advanced, Prep I, and Visual Analytics

A list of tools and technologies including data lake tools for cloud services such as data storage and on-demand computing power; data hub tools to help connect, prepare and move data in a structured and relatable way and self-service analytics tools to help business users and specialists to manipulate, visualise and gain insights from data.