When communicating with others, we need to consider who we are communicating with and how we are sending or receiving messages. These resources will help you to use communication techniques to maximise understanding in all your communication activities.
For further information on this capability please contact employeedevelopment@tmr.qld.gov.au
Before communication:
Provider | Resource | Location | Type | Time | Skill level |
---|---|---|---|---|---|
LinkedIn Learning |
Weekly Communication Tips
Updated weekly, this course provides a series of tips designed to help you hone your communication skills in order to deal with difficult people, influence others, confidently speak in public at a moment's notice, and much more. |
Online | Course | 5 mins each | Beginner |
LinkedIn Learning |
Understanding your audience before speaking up
This video considers selecting and tailoring your communication style based on the relationship dynamic. |
Online | Resource | < 2 mins | Beginner |
LinkedIn Learning |
Personalise your communications strategy
Audience Centricity is a key to a successful communications strategy, learn more about the considerations for putting your audience at the centre of your communications strategy. |
Online | Resource | < 4 mins | Advanced |
COMMunity Cram series - IAP2 |
IAP2 engagement essentials
Engagement essentials is the first course in the IAP2 Australasia's Certificate in Engagement and highlights the key models of engagement and practice. |
Online | Resource | 60 minutes | Beginner |
When communicating a message:
Provider | Resource | Location | Type | Time | Skill level |
---|---|---|---|---|---|
Centre for inclusive design |
Guide to creating accessible content
This guide takes you through the difference between Easy English and Plain English to help you decide which is most appropriate for your communication piece. |
Online | Resource | 15-20 mins | Beginner |
insideTMR |
Clear written communications
The Easy English style guide will help you to develop understandable, concise information for people with low English literacy. It provides practical suggestions on document design, language, document layout and image choice. |
Online | Resource | 30-40 mins | General |
Scope |
Easy english checklist
Use this checklist to review your document and see if it aligns to the Easy English principles. |
Online | Tool | n/a | General |
LinkedIn Learning |
Writing in Plain Language
This course takes you through how to write with a reader focus. It will help you to ensure every sentence you write is easy to read and understand. Learn how to write content that helps people to understand what they've read and find the information they need. |
Online | Course | 42 mins | General |
Scope |
Plain language checklist
Use this checklist to review your document and see if it aligns to see if it aligns to the Plain English principles. |
Online | Tool | n/a | General |
LinkedIn Learning |
Technical writing: Reports
Watch this course to learn how technical reports differ from other report styles and all the elements needed to make your report as comprehensive as possible. You will also learn how to simplify your writing (which can be very challenging when using technical language) and how you can evaluate your readers' needs to best address their concerns |
Online | Course | 2 hours 30 mins | Beginner |
LinkedIn Learning |
Writing with commonly confused words
English has many troublesome words that are easy for people to confuse. Is it 'farther' or 'further'? Should it be 'affect' or 'effect'? Spell check won't always catch the error which can lead to misunderstanding, confusion or embarrassment. Watch this course to learn how to write with more confidence, make fewer mistakes and spend less time doubting how to use these tricky words. |
Online | Course | 43 mins | General |
When preparing written communication:
Provider | Resource | Location | Type | Time | Skill level |
---|---|---|---|---|---|
LinkedIn Learning |
Grammar Girl's Quick and DIrty Tips for Better Writing
In this course, Grammar Gril Mignon Fogarty shares how you can make your writing better and dispels a few common grammar myths. Take a look at the tips in this course any time you want to improve your writing skills. |
Online | Course | 40 mins | Beginner |
Gartner |
Black belt effective writing
Take this self-guided virtual course to assist corporate communications leaders and teams write compelling, impactful messages. |
Online | Course | 4 Weeks self-paced | General |
LinkedIn Learning |
Business writing principles
Watch this course to discover the secrets to effective business writing and crafting message that others want to read and act on. You will be given before-and -after writing samples to give you the opportunity to apply each principle and be taken through different business writing types (for example reports or emails). |
Online | Course | 1 hour 30 mins | General |
LinkedIn Learning |
Tips for writing business emails
Discover how to craft emails that strike the right tone for maximum readability and impact. |
Online | Course | 34 mins | Beginner |
LinkedIn Learning |
Tips for better business writing
A short course for planning more effective business writing that is concise, engaging and streamlined. |
Online | Course | 28 mins | Intermediate |
LinkedIn Learning |
Advanced Grammar
How to be grammatically correct by understanding the how's and why's of grammar. |
Online | Course | 2 hours 8 mins | Advanced |
COMMunity Cram series - Gartner |
Message development and delivery
This session in the series will focus on how to create high quality written messages that are audience centric. |
Online | Resource | 60mins | Beginner |
COMMunity Cram series - Suzanne Oxford from New Word Order |
Writing professionally for your everyday comms
This session in the series focuses on effective writing, developing a communication brief and tips to help be an effective communicator in writing. |
Online | Resource | 60mins | Beginner |
When communicating verbally:
Provider | Resource | Location | Type | Time | Skill level |
---|---|---|---|---|---|
LinkedIn Learning |
Alan Alda and the art and science of relating
This video explores the three rules of three when communicating with others. A great way to think about how you communicate and help you be better understood. |
Online | Resource | < 4 mins | Beginner |
LinkedIn Learning |
Making small talk
How to make a conversation using 5 simple steps |
Online | Resource | < 4 mins | Intermediate |
LinkedIn Learning |
Communicating with confidence
Learn techniques to communicate more confidently in public speaking situations. |
Online | Course | 1 hour 16 mins | Intermediate |
LinkedIn Learning |
Developing your talking points
Learn how to formulate a spoken message that communicates a recognisable point of view. |
Online | Resource | > 4 mins | Advanced |
LinkedIn Learning |
Speaking Up at Work
Want to ensure that your best ideas are heard by the right people? This course helps you effectively tailor communications and actively build your authority when speaking to people on video or in person. |
Online | Course | 22 mins | General |
When receiving a message:
Provider | Resource | Location | Type | Time | Skill level |
---|---|---|---|---|---|
LinkedIn Learning |
How to let them know you've heard them
Create more authentic interpersonal relationships through active listening and taking further demonstratable action. |
Online | Resource | > 3 mins | Intermediate |
LinkedIn Learning |
Improving your Listening Skills
How to listen well, adopt a listening mindset, and let someone know you've heard them. |
Online | Course | 1h 30 mins | Intermediate |
LinkedIn Learning |
Becoming an active listener
This course supports managers to become active listeners through a coaching lens. |
Online | Resource | < 4 mins | Intermediate |
LinkedIn Learning |
Effective Listening
This course has tools to self-assess your listening ability and help you identify the obstacles you need to overcome in a 30 day listening challenge. |
Online | Course | 1h 4 mins | General |
Provider | Resource | Location | Type | Time | Skill level |
---|---|---|---|---|---|
TMR Comms Hub |
Writing for the web
This intranet page provides an overview of how to write effectiely for the web, including 'Tips and tricks' and links to relevant TMR guides and standards. |
Online | Resource | > 5 mins | General |
TMR Comms Hub |
How to be social
This intranet page is the TMR guide to planning, creating and posting content on social media. It also includes helpful examples and resources that you can use. |
Online | Resource | 10 mins | General |
TMR Comms Hub |
Basic photography
Learn from our internal Graphic Design team on how to compose and capture great photos. They also answer some common questions on photo consent forms. |
Online | Resource | 1 hr 20 mins | Beginner |
COMMunity Cram series - Simon Terry from Change Agents Worldwide |
Yammer for communicators
This session in the series provides communicators at TMR with a short introduction to YAMMER, its use and benefits and how to maximise the value of the solution in your work and business. |
Online | Resource | 60 mins | Beginner |
COMMunity Cram series - TMR Social Media team |
Creating engaging social media content
In this session from the series, TMR's social media team will talk about what makes great social media content and what types of content the TMR audience connect and engage with. |
Online | Resource | 60 mins | Beginner |
COMMunity Cram series - Gartner |
Building measurement into your communication plan
This session the series will help communicators improve their approach to measurement. |
Online | Resource | 60 mins | Beginner |
COMMunity Cram series - Cameron McCulloch from TMR Graphic Design |
Filming tips and tricks
This session in the series provides tips on filming and editing content as well as some insider knowledge. |
Online | Resource | 60 mins | Beginner |