Stakeholder engagement

At TMR, we engage with stakeholders to identify and analyse problems before designing a project or service. These resources will help you to manage this process whilst also managing the expectations of your identified stakeholder group.

For further information on this capability please contact employeedevelopment@tmr.qld.gov.au

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Identifying Stakeholders

When identifying stakeholders:

  • identify relevant parties to involve in consultation
  • consider including team members, other teams, colleagues, customers and stakeholders.

Using consultation techniques

When consulting with stakeholders:

  • use a range of consultation techniques
  • successfully match the consultation technique used to the circumstances.

Interacting with stakeholders

When interacting with stakeholders:

  • take the time to understand the values, issues, needs and interests of stakeholders and customers.
  • show respect for the individuals you are interacting with
  • build trust and rapport quickly
  • ensure stakeholders are kept informed of issues and progress.

Determining engagement scope

At the beginning of the engagement:

  • negotiate what can be achieved as part of the project
  • identify and do not commit to what cannot be delivered.

Creating actionable outcomes

During the engagement:

  • involve stakeholders in setting realistic goals
  • clearly communicate identified key deliverables to gain their agreement
  • identify how deliverables respond to the input provided by stakeholders.

Closing out the engagement

Following the engagement:

  • communicate the outcomes of the engagement
  • reflect on and share the lessons you learned during the consultation.
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