At TMR, we engage with stakeholders to identify and analyse problems before designing a project or service. These resources will help you to manage this process whilst also managing the expectations of your identified stakeholder group.
For further information on this capability please contact employeedevelopment@tmr.qld.gov.au
When identifying stakeholders:
Provider | Resource | Location | Type | Time | Skill level |
---|---|---|---|---|---|
LinkedIn Learning |
Managing project stakeholders
This course explores stakeholder engagement as a part of project management. The first section of the course works through how to define who your stakeholders are and why they are intergral to your success. |
Online | Course | 23 mins | Beginner |
Mind tools |
Stakeholder analysis
Learn about Stakeholder Analysis, a critical first step in stakeholder management that successful people use to win support from others. |
Online | Resource | 15 mins | General |
PlaybookUX |
What is a Stakeholder Map?
Quick video that provides you with the understanding for identifying stakeholders by using a stakeholder map with a handy template to get you started. |
Online | Resource | 3 mins | Beginner |
PlaybookUX |
Recruiting People for User Experience Research
Quick video to talk you through best practice for considerations for selecting the right recruits for your project. |
Online | Resource | 10 mins | Intermediate |
International association for public participation |
Engagement Essentials
This module is the compulsory first-day of training in the IAP2 Australiasia Certificate of Engagement. This course introduces the key concepts and process in IAP2 Australiasia's Engagement model. It is the perfect starting point for anyone involved in community and stakeholder engagement, at any level or function. |
Online | Course | 1 day | Beginner |
When consulting with stakeholders:
Provider | Resource | Location | Type | Time | Skill level |
---|---|---|---|---|---|
LinkedIn Learning |
Pivoting to virtual events
This course looks at how to maintain engagement when moving into an online environment. |
Online | Course | 50 min | Beginner |
InsideTMR |
Community Engagement Toolbox
This guide contains a list of the different tools that you can use to engage with the community and also offers support in how you can select which tool to use. |
Online | Resource | 30 mins | General |
Queensland Government |
Get involved toolkit (Consult with the public online)
The Get involved online consultation toolkit is available for Queensland Government agencies to use when engaging with the public. You can use this to build public or private consultation dashboards and to build and see the results of online surveys. |
Online | Tool | n/a | Beginner |
Cranfield University |
Stakeholder Engagement: A Road Map to Meaningful Engagement
This guide is designed to provide you with tips for successful stakeholder engagement. |
Online | Resource | n/a | Intermediate |
When interacting with stakeholders:
Provider | Resource | Location | Type | Time | Skill level |
---|---|---|---|---|---|
LinkedIn Learning |
Persuading others
This course will help you to establish credibility when you meet new people, allow you to communicate with authority and make it easier for people who know you to say ""yes"" to you. |
Online | Course | 33 Minutes | Beginner |
Project-Management.info |
Stakeholder engagement assessment matrix: Uses and example
The Stakeholder Engagement Assessment Matix is a simple yet powerful project management technique to monitor engagement levels of stakeholders. This article explains the matrix and how it can be used in stakeholder engagement. |
Online | Resource | N/A | Intermediate |
LinkedIn Learning |
Managing project stakeholders
This course explores stakeholder engagement as a part of project management. The first section of the course works through how to define who your stakeholders are and why they are intergral to your success. |
Online | Course | 23 mins | Beginner |
LinkedIn Learning |
Communicating with Empathy
In this course, Sharon Steed explains the principles of empathetic communication and shares specific strategies to help improve your approach to difficult conversations. |
Online | Course | 37 mins | Beginner |
Mind tools |
Planning your Stakeholder Communications
Read about how to communicate effectively with stakeholders and find some key tools you can use to prepare a successful stakeholder management plan. |
Online | Resource | 15 mins | Intermediate |
Future Learn |
Business Fundamentals: Effective networking
Discover how improving your business networking can enhance your professional relationships and open up opportunities. |
Online | Course | 3 hrs p/w over 4 weeks | Advanced |
Coursera |
Strategies for Effective Engagement
This course explores a variety of tools used to engage stakeholders as well as techniques for managing stakeholders in a way that builds trust, rapport and secures buy in. Week 1 explores different strategies for effective engagement. |
Online | Course | 3 hours | Intermediate |
At the beginning of the engagement:
Provider | Resource | Location | Type | Time | Skill level |
---|---|---|---|---|---|
LinkedIn Learning |
Negotiating: a Toolkit for Advancing your Interests
This course (taught by some of the world's top negotiators) works through how different negotiation approaches - particularly focussing on how you can use empathy to achieve the best outcome for everyone involved. |
Online | Course | 23mins | Intermediate |
Coursera |
Strategies for Effective Engagement
This course explores a variety of tools used to engage stakeholders as well as techniques for managing stakeholders in a way that builds trust, rapport and secures buy in. Week 2 of this course focuses on System Mapping and Analysis. |
Online | Course | 2 hours | Intermediate |
International Association for public participation |
Engagement Methods
This module is part of the training in the IAP2 Australiasia Certificate of Engagement and helps you develop the skills to communicate and respond to stakeholders more effectively. |
Online | Course | 2 days | Advanced |
During the engagement:
Provider | Resource | Location | Type | Time | Skill level |
---|---|---|---|---|---|
Frontiers in Psychology |
Strategies for Effective Engagement
This course explores a variety of tools used to engage stakeholders as well as techniques for managing stakeholders in a way that builds trust, rapport and secures buy in. Week 3 of this course focuses on System mapping and strategies for effective engagement. |
Online | Course | 4 hours | Intermediate |
International Association for public participation |
Engagement evaluation
This module is part of the training in the IAP2 Australiasia Certificate of Engagement and helps you develop the knowledge to more effectively implement and engagement evalutation framework. |
Online | Course | 1 day | Advanced |
Following the engagement:
Provider | Resource | Location | Type | Time | Skill level |
---|---|---|---|---|---|
Coursera |
Strategies for Effective Engagement
This course explores a variety of tools used to engage stakeholders as well as techniques for managing stakeholders in a way that builds trust, rapport and secures buy in. Week 3 of this course focuses on System mapping and strategies for effective engagement. |
Online | Course | 9 hours self-paced | Intermediate |
QUTeX |
Enterprise Leadership: Managing Stakeholder Relationships
This course delivered by QUT is designed to foster productive stakeholder relationships which mitigate risks, align business goals and achieve mutually beneficial results. |
Face-to-face | Course | 2 days | Advanced |