Design Thinking and Customer Journey Mapping are robust, interrelated tools to help us understand challenges and develop customer-focused solutions.

This one-day short course will introduce participants to the basic building blocks of Design Thinking and Customer Journey Mapping.

This course is ideal for participants looking for an overview of both concepts.

This course will provide you with a foundational level understanding of Design Thinking and Customer Journey Mapping concepts and tools to equip you to take a design-led approach to problem solving.