RESOLVE IF YOU CAN, DEFEND IF YOU MUST

Occupational aggression, be it physical or psychological, has become a global problem crossing borders, work settings, and occupational groups.

These conflictive situations can occur in a number of settings within the workplace. Either internally such as face-to-face, telephone or email communication, or externally when offsite working in the community.

This training covers both scenarios and is designed to give you the tools to use simple and practical strategies to stay composed and resolve conflict when managing challenging behaviours and potential aggression.

It has been designed for you to specifically learn the skills to defuse an aggressor and stop it from becoming physical.

The proposed training is fun and very informative; a powerfully hands-on course where staff participate in different scenarios diffusing and de-escalating techniques and learn excellent techniques for volatile situations in the workplace to avoid aggression.

 The outcomes of this training course will be:

• Participants will understand risk assessment strategies, including steps to take for early recognition and prevention.

• Arming participants with proven tools, techniques and strategies to apply immediately in escalating situations to minimise risk, distress, and likelihood of physical or psychological harm.

• Increase personal confidence to develop a stronger sense of personal awareness, preparedness, capability, and resilience in vulnerable and unprotected positions.

• Develop confidence, especially for new staff who have not been trained in how to deal with client aggression, that may be directed at them by clients in moments of crisis.

• Provide practical verbal diffusion tools and new advances in communication to effectively reach positive outcomes based on the principles of building personal safety, security, and protection.

• Simple and effective techniques if the situation does become physical. At no stage will anybody learn how to hit or kick, it is about removing themselves safely and prevent serious harm. All techniques are taught to create TIME and SPACE.

his eBriefing will provide you with an understanding of:

• what constitutes workplace bullying, sexual harassment and unlawful discrimination;
• your responsibilities in preventing and options for responding to workplace bullying, sexual harassment and unlawful discrimination, and;
• where to go for further information and support.